At VQ Buildware, we are committed to delivering your favorite electronics quickly and efficiently, ensuring a seamless shopping experience from checkout to doorstep. We proudly offer delivery across Kerala, covering both cities and remote locations, so you can shop with confidence no matter where you are
Once you place an order, our team processes it swiftly, and shipping timelines vary based on your chosen delivery option. Standard delivery takes approximately 3-5 business days, while express delivery ensures your order reaches you within 1-2 business days in select locations. For urgent orders, we offer same-day delivery on eligible items in specific pin codes, provided the order is placed before 12 PM. Delivery times may be affected by factors such as product availability, weather conditions, or public holidays.
We believe in transparent pricing, ensuring no hidden costs. If you choose express or same-day delivery, additional charges may apply based on your location and product selection. The exact shipping cost will be displayed at checkout before you confirm your order.
Tracking your order is easy and convenient. Once your package is dispatched, you will receive a tracking link via SMS and email, allowing you to monitor your shipment in real time. You can also check your order status anytime by logging into your VQ Buildware account, navigating to the `My Orders section`, and selecting `Track Order`.
If you are unavailable at the time of delivery, our courier partner will attempt to deliver your order again on the next business day. You may also receive a call or SMS to reschedule the delivery. However, after two unsuccessful delivery attempts, your order may be canceled, and a refund will be processed according to our policy.
We take great care in packaging your products securely, but in the rare case that you receive a damaged or incorrect item, we are here to help. Please contact our customer support within 24 hours of delivery and provide images of the product and packaging for a quick resolution. We will arrange for a replacement or refund, depending on your preference.