Welcome to VQ!
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, mobile app, and related services.
By using VQ, you agree to this Privacy Policy. Please read it carefully.

Overview

VQ ("we", "our", "us") operates as a digital platform connecting customers with verified service providers ("workers").
We collect only the information necessary to offer safe, reliable, and personalized service experiences.

Information We Collect

We collect the following types of information:

a. Personal Information

• When you sign up or book a service, we may collect:
  • Full Name
  • Phone Number
  • Email Address
  • Delivery or Service Address
  • Payment Details (for online payments only)

b. Usage Information

• We collect data related to how you use our app, such as:
  • Search and booking activity
  • Interaction with workers and support
  • App logs, device type, and IP address

c. Location Data

• If you allow location access, we use your current location to:
  • Show nearby workers and services
  • Improve delivery accuracy and recommendations

d. Uploaded Content

• If you upload photos (e.g., issue photos for a service request), they are securely stored and used only for booking-related purposes.

How We Use Your Information

We use your information to:

• Create and manage your user profile
• Match you with relevant workers or services
• Process payments and refunds
• Provide customer support
• Improve our features and recommendations
• Send important notifications (e.g., booking status, offers, or policy updates)

Information Sharing

We do not sell or rent your personal data.
However, we may share your data only in these cases:

• With workers: To provide them with your contact and service location details for confirmed bookings.
• With third-party partners: For secure payment processing and analytics.
• When required by law: To comply with legal obligations or protect user safety.

All shared data is handled under strict confidentiality and data protection agreements.

Data Storage & Security

Your data is stored securely using encrypted servers.
We use authentication, access controls, and monitoring to protect your data.
Sensitive data such as payment details are handled through secure gateways; we do not store complete card or UPI information.

Your Rights

You have full control over your data. You can:

• View and update your profile information.
• Delete your account anytime from Settings > Account > Delete Account.
• Request a copy of your stored data by contacting our support team.

Cookies & Tracking

We use cookies and similar technologies to:

• Improve user experience and app performance
• Remember preferences and login sessions
• Analyze user behavior for better recommendations

You can manage or disable cookies through your browser or device settings.

Communication

We may send you:

• Service-related messages (booking, delivery, updates)
• Promotional messages (only if you opt in)

You can unsubscribe from promotional notifications anytime in Notification Settings.

Data Retention

We retain your information as long as your account is active or needed for essential business or legal purposes.
After account deletion, your data is permanently removed from our systems within [X] days.

Children's Privacy

VQ is intended for users aged 18 and above.
We do not knowingly collect or store information from minors. If you believe a minor has registered, please contact us for immediate removal.

Updates to This Policy

We may occasionally update this Privacy Policy.
When we do, we'll notify you through the app or via email. Continued use of VQ after changes means you accept the new policy.

Contact Us

If you have questions, concerns, or need support, please contact us:

• support@vqservices.com
• www.vqservices.com