At VQ Buildware India, we are committed to providing a seamless and reliable shipping experience for our customers. Our goal is to ensure that your orders reach you in the fastest and most efficient manner possible. This policy outlines our shipping terms, delivery timeframes, charges, tracking details, and other important information to help you understand how our shipping process works.
We currently deliver to all major cities and towns across Kerala and are continuously expanding our delivery network to cover more locations across India. Customers can check the pin code serviceability on our website before placing an order to confirm whether delivery is available for their location. However, some remote locations or areas with limited courier access may experience extended delivery times or might not be serviceable. If we are unable to deliver to your location, we will notify you at the earliest and provide a full refund if necessary.
The estimated delivery time depends on multiple factors, including order volume, product availability, delivery location, and courier partner efficiency. For metro cities and major towns, delivery typically takes between 3 to 5 business days, while semi-urban and rural areas may take 5 to 7 business days. For remote locations, delivery time may extend to 7 to 10 business days depending on accessibility.
We also offer express delivery for select locations, where same-day delivery is available for orders placed before 12:00 PM, and next-day delivery is provided for orders placed before 6:00 PM. Currently, VQ Buildware India does not offer international shipping, and we only deliver within India.
Once an order is placed, we process it within 24-48 hours after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. After processing, orders are dispatched through our reliable courier partners, ensuring safe and efficient delivery. Customers will receive an email and SMS notification with tracking details once their order is shipped. If an order contains multiple products, they may be shipped separately to ensure faster delivery, and separate tracking details will be provided for each shipment.
We offer free shipping on orders above ₹X,XXX. For orders below this amount, standard delivery charges may apply, ranging from ₹XX to ₹XXX, depending on the weight and delivery location. Express delivery charges vary by location, and additional surcharges may apply for deliveries to remote areas. During promotional campaigns, free shipping may be available on all orders, irrespective of the order value.
Once an order has been shipped, customers can track their order in real time by visiting the Order Tracking Page on our website. They will need to enter their Order ID and registered email or phone number to access live updates. We also provide timely email and SMS notifications at different stages of the delivery process, including order confirmation, dispatch, out-for-delivery, and successful delivery. If tracking updates are not received, customers can reach out to our customer support team for assistance.
Our courier partners make two delivery attempts before returning the package to us. If a delivery attempt is missed, the delivery agent will contact the customer to reschedule the delivery. In case the second attempt is also unsuccessful, the package will be returned to our warehouse, and the customer may need to pay additional charges for re-shipment. If customers wish to change their delivery address after placing an order, they must contact our customer support team within 12 hours, as address changes may not be possible once the order is dispatched.
While we strive for timely deliveries, certain situations may cause unexpected delays, including unforeseen weather conditions, logistics issues, public holidays, festivals, and incorrect address details. In case of significant delays, we will notify customers and provide an updated estimated delivery date.
We take the utmost care in packaging and delivering orders safely, but if an order arrives damaged or tampered with, customers should refuse to accept the package and inform our customer support team immediately, providing photos as proof. Based on our policy, we will arrange for a replacement or refund. If an order is marked as delivered but the customer has not received it, they must report the issue within 48 hours, and we will conduct an investigation with the courier company to resolve the matter.
If an order is returned due to incorrect shipping details provided by the customer, repeated failed delivery attempts, or if the customer is unavailable to accept the package, they have the option to request reshipping, for which additional charges may apply, or request a refund, which will be processed after deducting shipping costs.